Russo Reptiles

Any illness must be reported within 48 hours of receipt to qualify for a full refund or replacement. Issues arising after this window but within the first 7 days of receipt may be considered for full or partial refunds, credits, or replacements on a case-by-case basis. Please get in touch with us immediately for assistance. All snakes are guarantied to be healthy, mite free, feeding well and free of any viruses.

We accept cash as well as payment through Cash App, PayPal, and Venmo; we also accept Credit/Debit cards.

We offer 30-90 day payment plans, depending on the price of the snake(s). To hold and reserve a snake, a minimum 25% non-refundable deposit is required. Payment must be made in full and clear before we will ship or release the snake(s) to the new owner. No payment plan payments are refundable.

For all US shipping, we prefer to have snakes shipped to and held at local FedEx hubs for pickup. Shipping is done through Redline Shipping using FedEx Priority overnight service in temperatures between 30 and 90 degrees. Our preferred shipping days are Tuesdays and Wednesdays for next-day Wednesday and Thursday deliveries. Other shipping day arrangements can be made, if needed, on a case-by-case basis. ‘Dead on Arrival’ (DOA) claims must be made with pictures of the animal within 1 hour of the FedEx timestamp. We’ve never had to deal with a DOA claim as we strategically take every available precaution to ensure that a healthy and well-packaged animal is delivered to you, but things outside of our control are always a possibility.

100% Live arrival guaranteed. 'Dead on Arrival' (DOA) claims must be made with pictures of the animal within 1 hour of the FedEx timestamp noting delivery of the package for home delivery or within 2 hours of the FedEx timestamp noting pickup for Hub deliveries. Failure to report your animal being DOA within this timeframe will void the Live arrival guarantee.