The Scaled Life

REFUNDS: We do not offer refunds. Any issues with orders will be resolved with either replacement or store credit. If there is any issue with your purchase under the aforementioned condition, please reach out to us and we will work with you to make it right.

PAYMENT: We accept payment via PayPal, Venmo, Zelle and CashApp. We will be happy to send you an invoice upon request. No animals are shipped prior to payment being made and cleared in full.

PAYMENT PLANS: We will gladly work out short term payment plans with you if you cannot pay in full right now. Orders under $400 do not qualify for payment plans. Payment plans typically require a 25% non-refundable deposit. We do not hold animals without a deposit. Animals purchased this way will be shipped once the balance has been paid in full. Failure to fulfill the predetermined payment schedule decided when the payment plan is started will result in a loss of the 25% non-refundable deposit and any money on the balance after the 25% will go towards credit on a future purchase. No cash refunds will be given under any circumstances.

SHIPPING: Cost: Shipping is usually a flate rate of $50 in the continental US for FedEx priority overnight delivery, booked through MorphMarket Shipping. Shipping costs may be outside of this estimated range based upon the size of the box and distance. Costs are subject to change depending on current pricings. Shipping is included in the price on orders over $1000. Live Arrival Insurance can be purchased, if the required criteria is met. Please see shipyourreptiles.com/pages/insurance for full terms and conditions for MM Live Arrival Insurance. Please let us know during your inquiry if you would like insurance coverage for your shipment. WHEN WE SHIP: We can ship on Tuesdays or Wednesdays, via FedEx Priority Overnight. We only ship when weather is permitting (between 40°F-90°F). Health and safety of the animals come first. If weather is not favorable to ship, shipping will be delayed to a later date. WHERE DO WE SHIP: We ONLY ship to FedEx Ship Center locations in the Continental US. We cannot ship to homes, businesses, FedEx Office, or FedEx Onsite locations. Buyer is responsible for selecting the FedEx Ship Center that is most convenient for them. If you do not know your nearest location, we can happily help locate one for you. This is for the safety of the animals as well as to ensure that packages are received by their intended recipients. RESTRICTED SPECIES: We will not knowingly ship any animal to a state or area where its ownership is prohibited. Customer is responsible for knowing state and local ordinances pertaining to reptile ownership. PICKING UP YOUR ORDER: The party whose legal name is on the package must be the party that picks up the package. FedEx requires that ID be presented. Buyer must notify seller of DOA animals within 1 hour of pickup and provide video evidence. If an animal arrives DOA the animal will be replaced with one of equal or lesser value, or the balance can be applied toward the purchase of another animal.

HEALTH: We guarantee health, sex, and genetics of all animals. Upon arrival, we ask that you check the animal over. If you notice anything is wrong, please contact us immediately. If no contact has been made within 24 hours of arrival, we assume you are content with the animal(s) and we no longer take responsibility for them. We are here to help you give your pet a long and happy life, but it is your responsibility to provide them with proper care, husbandry, and healthcare. SUPPORT: We are always happy to answer any questions you may have, both before and after your purchase. Thank you for your patronage!