Wasatch Geckos

All sales are final and we do not offer returns or exchanges

Accepted payment methods are Cash, debit or credit card, Venmo and PayPal. All payments are non refundable

Payment plans are accepted on a case by case basis. We typically require a non refundable 25% deposit upon agreement of said payment plan. If the full payment is not made by the agreed upon date then the agreement is void and any payments made are non refundable. The animal will remain in our care until the full outstanding amount is paid off at which time we will set up a time to either ship out the animal or meet up for pickup

Live animals are shipped priority overnight, and are guaranteed by most shipping companies to arrive before 10:30 am. However, some areas have later guaranteed arrival times. Delays past these arrival times are rare, but possible. Once shipment is booked, tracking information will be promptly provided to the buyer. Shipping is done Monday-Wednesday, so that potential delays are less likely to run into the weekend. An adult must be present to receive the package on the first delivery attempt, otherwise the live arrival guarantee is void. In the event that no one is home to accept the package, and the package is left at the front door or is brought back to the Hub pick up, the live arrival guarantee will be void. In some cases, packages may be held at a hub, rather than being delivered to a home or office. Buyers must request this service in advance. Not all hubs will accept live animal packages. Wasatch Geckos will not send any packages to a hub until we have confirmed that they accept live animals. Please keep in mind arrival to a hub is often much earlier than arrival to home or office. Packages sent to be held at a hub, must be picked up within 1 hour of arrival at the hub. Failure to pick up the package within one hour of arrival will void the live arrival guarantee. Wasatch Geckos will not ship when temperatures and weather conditions are unsafe. Temperatures must be between 40 to 80 degrees in my location, any transfer hubs, and your location. This includes daytime highs and nighttime lows. Please be aware that I reserve the right to delay shipping due to weather, and will hold animals at no extra cost until weather permits safe shipping

We offer a 48 hour health guarantee for all animals sold by Wasatch Geckos. If you fail to properly feed, house, or otherwise treat the purchased animal, this guarantee is void. In the event of the animal’s illness or death, photographic/video evidence as well as a report from a veterinarian of an exam or necropsy, will be required. If the report verifies with reasonable certainty that we are at fault, a store credit for the full purchase price of the animal or replacement animal will be offered