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We guarantee all animals will be alive and healthy upon arrival. If an animal is dead on arrival (DOA) it must be reported within 2 hours of pick up. Photo evidence is required. Any illness or death must be reported within 48 hours of receipt to qualify for a refund or replacement. Any problems beyond the 48 hour mark will be evaluated on a case-by-case basis.

For payment we accept credit card (via square), Zelle, cashapp, Venmo, PayPal or ApplePay. All sales are final and all payments are non-refundable. We will not hold reptiles for a specific buyer without full payment or an agreed upon payment plan with completed deposit.

Payment plans must be approved on an individual basis. Deposits are a minimum of $50 or 20%, whichever is greater. All deposits are non-refundable. Full payment must be completed within 30 days or all deposits will be forfeited and the animal will be made available to other buyers.

All shipping is done priority overnight to a Fed Ex shipping hub. Please note this must be a FED EX SHIP CENTER, not a Print & Ship Center, a kiosk, or Fed Ex Freight. For the safety of our animals, we will not ship to your door and will not ship without confirmation that you will be available to pick them up upon arrival. We follow the temperature and packing requirements set out by Reptiles2You and any service alerts they put out as we want all our animals to arrive safely. We typically ship out on Tuesdays for Wednesday arrivals or Wednesdays for Thursday arrivals as they are the safest days to ship. If an animal is not picked up within 2 hours of hub arrival, our live arrival and health guarantee is void.