Fangs Unlimited

Return & Refunds: We take pride in providing healthy, well-cared-for tarantulas and ensuring each order arrives safely. Because we work exclusively with live animals, our return and refund policies are designed to prioritize their health and safety. Live Arrival Guarantee We guarantee all tarantulas will arrive alive and in good health under the following conditions: The package is shipped to a FedEx Hub and picked up within two (2) hours of arrival. Accurate shipping information is provided at checkout. Temperatures at both the origin and destination are between 40°F and 90°F at the time of delivery. If your tarantula arrives deceased on arrival (DOA), you must notify us within two (2) hours of package pickup. The following documentation is required: A clear, unedited photograph of the tarantula in its original, unopened container. A photo of the shipping label showing the recipient’s name and address. Upon verification, we will issue a replacement or store credit for the value of the animal (excluding shipping costs). Refunds are issued at our discretion. Non-Returnable Items Due to the nature of live animal sales, tarantulas cannot be returned once they have left our facility. All sales are considered final once the animal has arrived alive and in good condition. We cannot offer refunds or exchanges for: Gender discrepancies on unsexed specimens. Variations in size, color, or temperament. Customer handling errors, husbandry issues, or improper care after delivery. Order Cancellations Orders may be canceled prior to shipment for a full refund. Once an order has been packed or shipped, it cannot be canceled or refunded. Shipping Delays or Damage We are not responsible for shipping delays, carrier errors, or damage caused during transit. While these situations are beyond our control, we will work with you to resolve any issues in good faith. Contact Information For questions, concerns, or to report a DOA, please contact us at: [[email protected]] ???? [720-595-1253]

Accepted Payment Methods We currently accept the following forms of payment: Credit/Debit Cards (Visa, MasterCard, American Express, Discover) Apple Pay Zelle (for verified customers only) Venmo (business transactions only) Cash for in-person sales Check

???? Shipping Policy We take great care in packaging and shipping every tarantula to ensure it arrives safely and in excellent condition. Please read our shipping policies carefully before placing your order. ???? Shipping Methods All live tarantulas are shipped via FedEx Priority Overnight to ensure delivery the next day. This is the only FedEx service approved for live animal shipments that meets our safety and insurance requirements. FedEx 2-Day, Ground, or Express Saver options are not available for live animal orders. ???? Hold for Pickup (Recommended) For maximum safety, we strongly recommend Hold for Pickup at your nearest FedEx Ship Center. This prevents temperature exposure and minimizes time spent in delivery vehicles. You’ll receive an email or text notification from FedEx when your package is ready for pickup. ????️ Shipping Schedule & Weather Conditions Live shipments are typically sent Monday through Wednesday to avoid weekend delays. We only ship when temperatures are between 40°F and 90°F (4°C–32°C) at both the origin and destination. If weather conditions fall outside this range, we will hold your order until it is safe to ship. You will be notified by email if your order is delayed due to weather. ????️ Delivery & Signature Requirement A signature is required upon delivery. Someone must be present to receive the package on the first delivery attempt. Failure to accept delivery on the first attempt voids the Live Arrival Guarantee. If no one will be home, please choose Hold for Pickup during checkout. ???? Shipping Restrictions We only ship within the continental United States (excluding Alaska, Hawaii, and U.S. territories). We do not ship internationally. Customers are responsible for knowing and following all local and state regulations regarding tarantula ownership. ???? Tracking & Communication Tracking information will be emailed as soon as your order is labeled for shipment. Please monitor tracking closely and be available to receive your package. For any shipping-related questions, contact us at [email protected] before your scheduled ship date. ⚠️ Delays; Exceptions We are not responsible for delays caused by FedEx, weather, or other events beyond our control. If a delay occurs, we will work with you to ensure the tarantula’s safety and reschedule shipment if needed.