Red Rocks Exotic Reptiles

-We do not accept returns or exchanges on reptile purchases at this time. -We will accept returns on feeders and any other products sold as "new" as stated in their description within 24 hours of purchase with valid proof of purchase and original packaging. Feeders must be in the same state that they were sold in, ie. a 50 count of mealworms should still have ~50 worms, in the original container, etc. -Live plant returns are permitted within three days of purchase as long as plant is still healthy.

We understand as a new breeding team on the scene, customers may be wary of how safe their payment and transactions are with us. Though we do not accept credit card transactions at the moment, we are more than happy to utilize Venmo Business or PayPal Goods & Services to alleviate any customer concerns. We simply charge a 3% fee on said business payments to cover the fee from Venmo and PayPal.

We do not currently offer payment plans except through PayPal if you are approved by them.

Shipping and Liability Policy 1. Responsibility After Delivery: Upon delivery of a reptile purchased from Red Rocks Exotic Reptiles and affiliates, the customer assumes full responsibility for the well-being, care, and safety of the reptile. Red Rocks Exotic Reptiles and affiliates are not liable for any loss, damage, or death of the reptile that may occur after the package is marked as "Delivered" by the shipping carrier (e.g., UPS). It is the customer's responsibility to ensure the reptile's welfare and follow appropriate care practices. 2. Assumed Health and Vitality: All reptiles offered for sale by Red Rocks Exotic Reptiles and affiliates are assumed to be in good health and alive when they are shipped. We take great care to ensure the health and well-being of the reptiles we sell, conducting thorough health assessments and following established breeding and care standards. 3. Carrier Responsibility: Shipping of reptiles is carried out using reputable and established shipping carriers such as UPS, FedEx, Etc. Any issues related to the handling, delays, or condition of the shipment should be directed to the shipping carrier. Red Rocks Exotic Reptiles and affiliates will assist customers in navigating the shipping carrier's policies and procedures. 4. Inspection Upon Delivery: Customers are strongly advised to inspect the reptile and its packaging immediately upon delivery. In the event of any concerns or issues, customers should document the condition and take clear photographs as evidence. 5. Reporting Issues: Any issues related to the reptile's health, condition, or well-being upon delivery should be reported to Red Rocks Exotic Reptiles and affiliates within 24 hours of the package being marked as "Delivered" by the shipping carrier. Timely notification allows Red Rocks Exotic Reptiles and affiliates to address any immediate concerns and provide guidance. 6. Customer Care Support: Red Rocks Exotic Reptiles and affiliates are committed to customer satisfaction and will provide guidance and support as needed. We value our customers and are here to assist with any questions or concerns within the scope of our policies and responsibilities.