Ruby Mountain Geckos

YOU MUST BE 18 + YEARS OF AGE TO ORDER! All orders must be placed through our website. We can hold a gecko until shipping temps and weather conditions are good on our end, the receiving end, and the main shipping hubs at no charge. If you are on a payment plan, the payment will need to be completed within our one month agreement and paid in full before shipping. If you are picking an animal up from us either at a reptile show or a meeting place, please arrange this before making your purchase. Health Guarantee We offer a seven day health guarantee when ordering online for an order here in the States. In order for this to be valid, you must have emailed us within a half hour of your animals arrival. You must have provided us with the code that was written on the bottom of the deli cup for your guarantee to be activated. If we were not emailed with that code within that half hour time frame, your live arrival and 7 day health guarantee will be void. There are no exceptions to this. Arrival time will be shown on your tracking information that FedEx will provide. Delivery must be accepted on first attempt for any guarantee to be in place. If you are experiencing a problem or concern with your gecko, please contact us immediately to initiate the guarantee. Ruby Mountain Gecko is always available to answer your questions or to help in any way that we can. If an animal should expire within that 7 day time period, we may need a letter from a veterinarian stating cause of death as well as that photo evidence. If Ruby Mountain Gecko and our care was at fault we will issue a full credit towards any live animal purchase This credit has no expiration date. If during the shipping process a gecko happens to lose their tail, compensation can not be made. This is something that happens on occasion. This will not affect the health of your gecko. Please contact us and we can offer care instructions. Sexing/Tail loss/Color Sex is not guaranteed unless the ad is listing that animal as male or female. No pores seen or possible pores seen will not guarantee sex of that animal. We check for pores when the ad is initially placed. Once an animal is sold, pores are no longer checked. The animal is sold as advertised, M/F/No pores/Possible pores. ** If an animal is sold as not having pores and there is a delay for shipping due to weather or payment plan, once delivery time comes and it shows pores, there is no guarantee as it was not guaranteed or sold as a sexed animal. No refunds or cancellations. We do strive to have accurate colors show in our ads. However each phone and computer can show those colors differently. We do not offer refunds or credits based on color difference. Dalmatians are mostly shown in their unfired states to show the spots better. We try to get fired up photos as well. Any questions please ask prior to purchase.