Hannah's Herps

You must be 18 years or older to purchase from us. If you are not 18, I require a parent or legal guardian to contact me to arrange a purchase. I reserve the right to refuse sales to anybody for any reason.The well-being and health of all my geckos are my highest priority. Please do your research on proper gecko care, but also don’t hesitate to reach out to me with questions or for any help. All geckos here are eating a mixture of Pangea Growth & Breeding Diet supplemented with bee pollen, fresh or frozen fruit, and dubia roach powder. They are fed calcium dusted crickets once a week. Payments at this time can be made through PayPal, Venmo, or Zelle.

I offer short-term payment plans as followed: 25% of the total purchase price (including shipping) as a down payment. 30 days to complete payment in full. The remainder of payment must be completed by 11:59 EST on the 30th day after the payment plan has begun. Down payments are non-refundable. If full payment is not made at the end of 30 days, the down payment is forfeited. If full payment is not made at the end of 30 days, any amount paid over the down payment is converted to store credit. It is the buyer’s responsibility to ensure payments are made within the required time frame, I do not send invoices or bills. You can pay as often or infrequently as you would like, as long as it is within the 30-day period. Animals will not be shipped until the full payment has been received. Pay-in-full orders always take priority over payment plan orders. Unless the deposit has been sent, all animals are available on a first come first serve basis. No animals are held without a deposit. Once a deposit is paid, I will consider the animal “on hold” and will not accept or entertain other offers for said animal. The animal will be placed back for sale after 30 days if the remaining balance is not fulfilled. The deposit covers the care and cost of the animal(s) care while being placed on hold. Deposits are non-refundable and non-transferrable in order to cover the loss of income and potential sale of the animal while on hold.

I ship all orders via FedEx with Reptiles2U. Shipping charges depend on the current rates through Reptiles2U and your location and will be calculated by zip code. Shipping cost is not included in the sale price unless specifically stated. I only ship geckos when weather permits and will hold all geckos until safe shipping weather is present. Proper shipping weather conditions are a daytime high below 85 degrees F as well as a night time low of 45 degrees F. I will not ship outside of optimal weather conditions. Hub pickup is preferred but I will ship to a home address weather permitting. If the reptile is being shipped to the home, the purchaser must be present to receive the package on the predetermined delivery date at the shipping address provided. I require that you send a message via Facebook messenger, text, or Instagram within 60 minutes of arrival timestamp. It is my intention for all animals to arrive safely however I am not responsible for any delays in shipment due to the carrier.

Live arrival is guaranteed, assuming the following conditions… Temperatures must fall within the safe range. Safe temperatures are considered between 50°F (overnight low) and 82°F (daytime high) for the entire duration of the shipment. Guaranteeing proper shipping temperatures and weather in your area is YOUR responsibility. Please check your forecast prior to scheduling a shipment. If your area does not have safe shipping temperatures at the time of your purchase I am happy to hold your animal(s) until safe shipping weather is reached. Live arrival is guaranteed only if your order is picked up directly from a FedEx hub. If the gecko arrives deceased I must get photo proof within an hour of the package being available for pickup. If photographic proof is not sent within an hour of the delivery time provided by FedEx, the live arrival guarantee is void. Safe shipping conditions are always at MY discretion. I may choose to not ship your animal at any time if I feel it is unsafe. (i.e. increased holiday shipping volumes, natural disasters, etc) I cannot be held responsible for any sort of damages incurred on the behalf of the carrier. Including but not limited to; improper package handling, loss of package etc. I must be provided with an accurate shipping address. I will send your order to the shipping address you provide with your order. If this address is incorrect and the shipment is delayed as a result, the live arrival guarantee is void. D.O.A’s In the rare case you receive an animal that has perished during shipment, I must be contacted by message or email within 1 hour of the shipment being delivered - no exceptions! Photographic proof will be required in all cases. At my discretion, I may require the expired animal be returned to me. Once my investigation is complete, compensation will be issued in the form of either a comparable replacement animal or credit. Credit will be for the cost of the animal only; shipping costs will not count toward credit for a future animal. Cash refunds will not be given under any circumstances. Gecko Tails / Nose Rub Geckos dropping their tail is a completely natural process and does not harm or devalue the animal at all. Geckos can drop their tails at any time for any reason; because of this, Hannah’s Herps does not offer a guarantee on gecko tails during shipping. Tail drops during shipping are very rare but can happen. If your gecko drops his tail while still in my care I will inform you, but no refunds or exchanges of gecko will be offered. The absence of a tail does not change the genetic lineage of your gecko or decrease the value or health of the animal, therefore no discounts will be given for dropped tails. Animals may be distressed in shipping and rub their nose on their cup in effort to get free. This is not considered a medical emergency and in most cases will resolve within a shed or two. I am not responsible for nose rub that may occur during transit. Sexing Policy / Pore Sexing I do not guarantee the sex of my geckos until they reach sexual maturity. All geckos are considered unsexed until they show obvious signs of being male, or reach a size that we are comfortable confirming them to be females, typically 25 grams for crested geckos. All babies and juveniles are pore sexed to the best of my ability. In some cases I will be able to tell you if I see pores on your gecko, but this is in no way guaranteed until maturity. No refunds or exchanges will be given if an animal previously purchased matures to be a different sex than you were hoping for.