Fantastic Balls

We understand that sometimes your needs change, but due to the sensitive nature of live animals and their specific care requirements, all reptile sales are final. Once a reptile leaves our store, its health and well-being become your responsibility. To ensure these creatures find the perfect forever homes, we encourage thorough research and consultation with our knowledgeable staff before making your selection. Please feel free to ask any questions you may have and explore our resources to ensure you can provide the best possible care for your new reptile companion. For non-live merchandise such as enclosures, equipment, and supplies, refunds or exchanges are accepted within 30 days of purchase with a valid receipt, provided the items are unused and in their original packaging. A restocking fee may apply.

We're passionate about ensuring the well-being of our incredible reptiles, and part of that commitment means responsible transactions. Therefore, all reptile sales at Fantastic Balls! must be paid in full at the time of purchase. At this time we do not allow, create or accept payment plans. We accept a variety of payment methods for your convenience, including cash, all major credit and debit cards, Zelle, and PayPal. We encourage you to fully research and consult with our knowledgeable staff before making your selection to ensure a smooth and happy transition for your new reptile companion.

We currently do not provide payment plans, all sales must be finalized at the point of sale.

We're scaling up to bring you the best possible experience with live reptile companions! While we're actively developing a safe and reliable shipping program, we are not currently shipping live animals. Stay tuned for exciting updates! We'll announce the launch of our reptile shipping service soon, offering you convenient and responsible ways to welcome a scaly friend into your home. In the meantime, feel free to browse our selection of non-live reptile supplies and explore our informative care guides. We're always happy to answer your questions and help you prepare for your future reptile companion!

Live Reptile Policy: Disclosures & Responsibilities At Fantastic Balls!, we're passionate about reptiles and committed to ensuring their well-being throughout their lives. We believe informed pet ownership is key to a happy and healthy reptile, so we prioritize transparency and education. This policy outlines what you can expect in terms of information and care requirements when purchasing a live reptile from us. 1. Species-Specific Disclosures: Before you take your new reptile home, we'll provide you with comprehensive care sheets specific to their species. These sheets cover crucial details like: Temperament and handling: Understand your reptile's natural behaviors and how to interact with them safely and ethically. Enclosure needs: Learn about the appropriate size, temperature, humidity, and décor for their habitat. Diet and feeding: Discover their specific nutritional requirements and proper feeding schedules. Common health concerns: Be aware of potential health issues and preventive measures to keep your reptile thriving. 2. Expert Guidance: Our knowledgeable staff is always available to answer your questions and offer personalized advice via email. Don't hesitate to discuss your living situation, experience level, and any concerns you might have before, during, or after your purchase. We're happy to guide you on creating the best possible environment for your new reptile companion. 3. Responsible Ownership: By purchasing a live reptile from Fantastic Balls!, you acknowledge the responsibility of providing them with lifelong care. This includes: Meeting their specific needs: Ensure proper housing, temperature, humidity, diet, and enrichment activities. Seeking veterinary care: Schedule regular checkups and address any health concerns promptly. Creating a safe and enriching environment: Provide hiding spots, climbing structures, and appropriate substrates for natural behaviors. Never releasing or abandoning your reptile: Re-homing should be done responsibly through trusted channels. We believe education and open communication are vital for building strong bonds between humans and reptiles. By understanding your chosen species' needs and providing them with responsible care, you can create a fulfilling and enriching life for your scaly friend. Remember, reptiles are not impulse purchases. Take your time, do your research, and ask questions. We're here to support you every step of the way!