Living Legends Art & Reptiles

All animals have a 7 day health guarantee. If your gecko falls ill within 7 days of purchase or receipt (if shipped), you must contact us within 24 hours of the problem arising. Once the animal is returned to us, we will replace it with a similarly-priced animal or offer credit on a future animal or offer a refund minus any potential shipping cost. If you wish to keep the animal and seek professional veterinary care, we will help reimburse the bill up to the price paid for the animal provided you have contacted us within the time period stated above. In this instance, we must receive contact information for YOUR vet so that we can make sure that the animal was seen and receive a copy of your receipt from the vet within 24 hours of the appointment. In the event of an expired animal still under the health guarantee, we MUST RECEIVE A PHOTOGRAPH of the deceased animal within 24 hours of death in order to process your replacement, credit, or refund. In all instances when you invoke the health guarantee, we require a photograph of the animal’s enclosure and a brief description of its care including feeding, misting, and substrate used before processing any replacement, credit, or refund. If we judge that the animal has been cared for improperly, the health guarantee will be void. All final decisions regarding the health guarantee are reserved by Living Legends Art & Reptiles. The health guarantee does not cover outside injuries including, but not limited to, attacks by other animals, body parts caught in enclosure doors, choking on substrate or feeder insects that are too large, burns, tail loss (including tails lost during shipping), exposing the animal to temperatures below 55F or above 85F, delays in shipment, or any accidents caused by or mistreatment of the animal by you. THIS IS A HEAT SENSITIVE SPECIES.

Cash, credit card, and venmo are all accepted.

Payment plans are considered on a case-by-case basis. Every payment plan will include a 25% NON-REFUNDABLE deposit.

Temperatures must be above 40F and below 80F in order to safely ship. Buyers must pick up at their local hubs within four hours of package arrival. Buyers must also inform the seller of the condition of the received geckos within one hour of pickup or any potential exchange or replacement is void. The seller is not responsible for tails dropped during shipment.