Black Lotus reptiles

Policy on live animals returns are as follows if shipping and you cancel your order a 10% restocking fee will apply to cancel your order. This is to cover the fees we will be charged from our financial institutions as a result of your decision to cancel. We encourage you to ask as many questions as you like to be certain of your selections before purchase. If we need to cancel your order on our end, you will receive a full refund and no restocking fee will apply. If you purchase an animal in person and want to return later we do not accept returns

Cash, Credit/Debit Cards, Chase Quickpay, Zelle, Venmo, PayPal and cashapp is accepted animal will not be released to purchaser til payment goes through

Payment plans are accepted 25% non refundable down payment and then pay as can for up to 3 months on orders $500 and under and 6 months on orders over $501 animals will not be released to purchaser til paid in full if

Live arrival is guaranteed (in the form of store credit); however it is the buyers responsibility to furnish us with the correct shipping address and apartment number (if applicable) to send the animal to, and the buyer or its designated representative must be available to receive the package upon delivery. Incorrect or incomplete addresses that cause delivery delays terminate our live arrival guarantee. If animals are left at the door or otherwise unattended upon delivery the guarantee is void. When packages are shipped to your nearest fedex hub you must pick up the package within 4 hours of arrival or the guarantee is void. We are not responsible for carrier delays or faults. We reserve the right to refuse to ship an animal until we believe it is safe to do so. We will not ship to you if we believe the animal will suffer a significant risk of harm by doing so. If you simply can not wait for a shipping day that we deem safe, you may cancel your order (again, a 10% restocking fee will apply). Whether or not a shipping day is deemed safe is determined on a case by case basis and is at our discretion. My may not consider a shipping day safe if temperatures at any point in route (florida, sorting hub, your location) are below 35 degrees or above 90 degrees. This is not the only criteria however, and if we need to postpone shipping for the animals welfare, we will discuss this with you. Insurance: Cash DOA insurance is optional and must be requested by the buyer at the time of sale. The cost for insurance is $2.50 for each $100 of order value if you would like cash compensation for DOA. This insurance also covers DOA caused by carrier delay. DOA (Dead On Arrival): In the unlikely event an animal arrives DOA, Store credit will be given for a replacement. For Cash compensation please read above about optional insurance. To qualify the buyer must 1) notify us immediately 2) send us a photo of the animal and 3) keep the animal’s remains for verification and further instruction, or all guarantees are void. Terms for customer refused shipments. As noted in the shipping page, we will not ship an animal to you until you have agreed to receive it. This is for the animals safety. If we ship an animal to you on the agreed upon date, and you decide in transit you no longer wish to receive it, please inform us so that we may intercede on the behalf of the animals welfare. There are no refunds if you refuse delivery of an animal, as we have fulfilled our obligation to send you a healthy animal. What you do, or fail to do, with an animal after we have sent it to you in good faith, is outside of our control and therefore outside of our obligation. Delivery: Again, it is the buyers responsibility to unpack and carefully inspect your animal upon arrival and notify us immediately if you have any concerns. All guarantees are void if not notified within 72 hours. Your new acquisition will need time to acclimate to its new environment. It is recommended that you place your animal directly into their new environment after you inspect them. Please allow a minimum of one week to acclimate before handling or feeding. Replacements: Please be certain that the animal you purchase is the one that you want. It is your responsibility to research the genetics, size, care, etc, of the animal you are purchasing. Some morphs commonly carry with them genetic issues. For example many spider, champagne, super cinnamon, super spotnose, and other morph snakes will have issues such as "wobble" etc. We do try to mark the animals displaying genetic symptoms as having such, but as some (like wobble) can begin at any time we can not guarantee they will not begin to express symptoms of their morph's genetic issues during the stress of shipping, or while under your care.

All animals will be eating and in healthy condition when purchased all genetics are guaranteed